Return & Refund Policy

Maper Wallcovering, a brand of Karmas Trading Company, operates a no-return policy. Wall coverings are supplied by the roll and panel and are batch-matched to order, so we are unable to accept returns or exchanges once an order has been delivered. Your protection in respect of damaged, defective or incorrect items is set out in section 2 and is not affected.

1. No returns or exchanges

We do not accept returns or exchanges for change of mind. This includes, without limitation:

  • Colour, shade, texture or finish not matching your expectation
  • Ordering the wrong design, size, quantity or colourway
  • Over-ordering, under-ordering, or errors in measuring your wall
  • Rolls or panels that have been opened, cut, trimmed, pasted or installed
  • Products no longer in their original, unopened packaging
  • Custom or made-to-order items

Please measure carefully before you order. If you are unsure about a design, a shade, or how much you need, message us on WhatsApp +91 95941 15080 first — we are always happy to help you choose and to check your quantities with you.

2. Damaged, defective or incorrect items

This is the one exception to the policy above, and it stands unchanged. Please inspect your order on delivery. If an item arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery on WhatsApp +91 95941 15080 or maperwallcovering@gmail.com with your order number and clear photos of the product and its packaging. We will arrange a replacement or a full refund at no cost to you.

Please check every roll and panel before you begin work — once material has been cut or installed it is deemed accepted, and a claim can no longer be assessed.

3. Shade and batch variation

Minor shade variation between production batches, or against on-screen imagery, is normal for wall coverings and is not treated as a defect. Please order all rolls for a wall or room together so they ship from the same batch.

4. Cancellations

Orders can be cancelled free of charge at any time before dispatch — message us on WhatsApp as soon as possible and we will refund you in full. Once an order has been dispatched it can no longer be cancelled, and the no-return policy above applies.

5. Refunds

Where a refund has been approved under section 2 or section 4, it is issued to your original payment method within 7–10 business days of our confirmation. If the amount has not reflected after 10 business days, please contact your bank or payment provider first, then reach out to us and we will help trace it.

6. Your statutory rights

Nothing in this policy limits any rights you may have under the Consumer Protection Act, 2019 or other applicable Indian law in respect of goods that are defective or not as described.

Maper Wallcovering is a brand of Karmas Trading Company.