Return & Refund Policy
We want you to love your walls. If something isn't right, here is how returns and refunds work at Maper Wallcovering, a brand of Karmas Trading Company.
1. Damaged or incorrect items
Please inspect your order on delivery. If an item arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery on WhatsApp +91 95941 15080 or maperwallcovering@gmail.com with your order number and clear photos of the product and packaging. We will arrange a replacement or a full refund at no cost to you.
2. Returns (change of mind)
Unused, uncut rolls and panels in their original packaging can be returned within 7 days of delivery. To start a return, message us on WhatsApp with your order number. Return shipping for change-of-mind returns is borne by the customer. Once we receive and inspect the items, we will confirm your refund.
3. What cannot be returned
- Rolls or panels that have been cut, trimmed, pasted, or installed
- Products without their original packaging
- Custom or made-to-order items
- Items reported after the return window
Minor shade variation between batches or against on-screen imagery is normal for wall coverings and is not treated as a defect — please order all rolls for a wall or room together so they ship from the same batch.
4. Refunds
Approved refunds are issued to your original payment method within 7–10 business days of our confirmation. If the amount hasn't reflected after 10 business days, contact your bank or payment provider first, then reach out to us and we'll help trace it.
5. Cancellations
Orders can be cancelled free of charge any time before dispatch — message us on WhatsApp as soon as possible. Once an order has shipped, the return process above applies.
Maper Wallcovering is a brand of Karmas Trading Company.